Coronavirus - Information For Our CustomersAvecEnvie.com is continuing to monitor the COVID-19 pandemic. As a family business , the health and wellbeing of both our colleagues and customers is our number one priority. We have provided answers to our customers key questions below and will help update these as we learn more. Above everything, please stay safe.
Is it safe to order from AvecEnvie.com?
Yes. We are grateful to Royal Mail and our other delivery partners who continue to make deliveries, following the advice of Public Health England.
Should I be worried about touching a delivered parcel?
No. According to Public Health England, there is no risk with parcels or evidence that the virus can be transmitted in this way. As a further precaution, we suggest washing your hands thoroughly with soap and water after unwrapping your parcel if you are concerned.
Are deliveries arriving on time?
Yes. Royal Mail and our other delivery partners are doing all they can to keep everything running smoothly. At this time you should receive your order at the right time, however this may change and we appreciate your considered understanding.
If I'm self-isolating, how should I return my order?
For all orders placed after 2nd March 2020, AvecEnvie.com have extended the returns period to 90 days to provide extra flexibility for our customers until further notice. This will constantly be reviewed to ensure we serve our customers needs during this difficult time.
Can I still contact customer services?
Yes, of course. Please use the contact form and we will respond as quickly as possible. Due to changes in staff numbers please understand that we may take longer than usual to respond to your enquiry.